FAQ's

What types of beauty products do you offer?

Elixir Haven provides a diverse range of beauty products, including the popular 12 Colors Matte Lip Gloss and luxurious makeup brush sets. Our offerings are designed to enhance natural beauty and cater to various skin types and preferences.

Are your products suitable for all skin types?

Yes, our products are formulated to accommodate all skin types. We prioritize quality and variety, ensuring that every customer can find products that suit their individual needs and preferences.

How can I choose the right lip gloss shade for my skin tone?

To select the perfect lip gloss shade, consider your undertone. For warm undertones, shades with peach or coral hues are often flattering, while cool undertones may prefer pink or berry shades. Neutral undertones can typically wear a wider range of colors.

What is the best way to care for makeup brushes?

To maintain the quality and longevity of your makeup brushes, it is recommended to clean them regularly with a gentle brush cleanser or mild soap. Rinse thoroughly and allow them to air dry in a horizontal position to prevent water from seeping into the ferrule.

Do you offer any guarantees on your products?

While we strive for customer satisfaction, specific guarantees may vary by product. We encourage customers to review product descriptions and reach out to our customer service team for any inquiries regarding product quality and satisfaction.

How can I contact customer service for further inquiries?

For any additional questions or concerns, customers can reach our customer service team through the contact form available on our website. We aim to respond to all inquiries promptly and efficiently.

What is your return policy?

Our return policy allows customers to return products within a specified timeframe if they are unsatisfied with their purchase. Please refer to our website for detailed information regarding the return process and eligibility criteria.